Privacy Policy

At Viona, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI-powered video editing platform. Please read this policy carefully. By using Viona, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us when you create an account, upload videos, or contact our support team. This includes:

• Account information such as your name, email address, and password
• Payment and billing information when you subscribe to a paid plan
• Video content you upload for processing, including audio and visual data
• Transcription data generated from your video audio
• Project settings, subtitle styles, and editing preferences
• Communications you send to us, including support requests and feedback

We also automatically collect certain technical information when you use our platform, including your IP address, browser type, device information, and usage patterns such as pages visited and features used.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Process and transcribe your uploaded videos with word-level accuracy
• Generate AI-powered visuals, graphics, and subtitles for your content
• Render and export your finished videos in your chosen format and resolution
• Manage your account and process subscription payments
• Send you service-related notifications, updates, and security alerts
• Analyze usage patterns to improve our AI models and user experience
• Respond to your support requests and communications

Video Processing

When you upload a video to Viona, it is processed on our secure servers. Our AI analyzes the audio to generate transcriptions and examines your content to identify opportunities for contextual visuals such as charts, diagrams, and flowcharts. Your video files are stored securely during the editing process and for a reasonable period afterward to allow you to return to your projects. We do not use your video content to train our AI models without your explicit consent. Exported videos are made available for download and are retained for a limited period before automatic deletion. You may delete your projects and associated video files at any time from your account dashboard.

Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you interact with our platform. Essential cookies are required for the service to function properly, including authentication and security cookies. We also use analytics cookies to help us understand usage patterns and improve our service. You can control cookie preferences through your browser settings, though disabling essential cookies may prevent you from using certain features of the platform.

Third-Party Services

We work with trusted third-party service providers to operate our platform. These include cloud hosting providers for video storage and processing, payment processors for handling subscriptions, analytics services for understanding usage patterns, and email services for transactional communications. These providers only have access to the information necessary to perform their specific functions and are obligated to protect your data in accordance with this policy. We do not sell your personal information to third parties.

Data Retention

We retain your account information for as long as your account is active or as needed to provide you with our services. Video files and project data are retained while your account is active and for a reasonable period after project completion to allow you to revisit and re-export your work. If you delete your account, we will delete your personal information and video content within 30 days, except where we are required to retain certain information for legal or compliance purposes. Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytics and service improvement.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access and receive a copy of your personal data
• The right to correct inaccurate or incomplete information
• The right to delete your personal data and account
• The right to object to or restrict certain processing of your data
• The right to data portability where technically feasible
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or would like to exercise your privacy rights, please contact us at hello@viona.app.